YelloBooth Parent Guide

Your Child, Connected

Quick Access Service Code

*272*80#

No internet, No app, No smartphone needed!

Get Started Send Money

Getting Started with YelloBooth

Welcome to YelloBooth! Managing your child's school finances and communication has never been easier. Follow these three simple steps to get started:

Save Your Child's MTN Number

Each child receives a dedicated MTN phone number for their entire time at school. Save this number from your registration SMS in your contacts.

Send First Pocket Money

Dial *272*80# → Select 2 → Choose amount and confirm with your MTN Mobile Money PIN.

Check Balance

Dial *272*80# → Select 3. Available anytime, completely free.

Key Benefits

  • No internet connection required
  • No app download needed
  • Works with any MTN phone (smartphone or basic)
  • Complete transaction in under one minute

Your Child's Four Wallet System

YelloBooth uses a smart four-wallet system to help manage different types of money:

Pocket Money Wallet

Daily spending money

  • Canteen purchases
  • General school expenses
  • Top up when sending money

Airtime Wallet

Call credits only

  • Used for supervised calls
  • Charged during calls
  • Separate from spending money

Savings Wallet

Protected savings

  • Money set aside for goals
  • Cannot be spent at canteen
  • Requires deliberate transfer

School Fees Wallet

Official school charges

  • For fees and school charges
  • Top up when fees are due
  • School manages deductions

How to Send Pocket Money

Quick Access Code

*272*80#

USSD Menu Screens

Welcome to Y'ello Booth
1. Buy Termly Service Package
2. Send Pocket Money
3. Check Balance
4. Agent/Merchants
Cancel Send
Send Pocket Money
Select Student:
1. Joseph Koech (+256326811999)
2. Kenjigisa Maureen (+256326818753)
3. Other Student
0. Back
Cancel Send
Student: Joseph Koech (+256326811999)
Enter amount (UGX):
Cancel Send
Confirm Pocket Money:
Student: Joseph Koech
Amount: UGX 58,000
1. Confirm
2. Cancel
Cancel Send

Step-by-Step Process

Select Student
Dial *272*80# → Select 2 → Choose your child (or "Other Student" for unlinked accounts)
Enter Amount
Input the amount in UGX you want to send
Confirm Payment
Enter your MTN Mobile Money PIN to confirm
Receive Confirmation
Get SMS confirmation with new balance

Sending Frequency

Send money as often as needed - weekly, fortnightly, or whenever required. There's no minimum amount.

Top-up for Airtime

To top up your child's calling airtime specifically:

*272*80# → Select 2 → Select your child's name

Balance Checking System

USSD Balance Check Screens

Check Balance
Select Student:
1. Joseph Koech (+256326811999)
2. Kenjigisa Maureen (+256326818753)
0. Back
Cancel Send
Joseph Koech Balances:
1. Pocket Money: 1,000
2. Savings: 0
Session Ended

For Parents

Dial *272*80#
Select 3 - Check Balance
Choose your child from the list
View all four wallet balances instantly

Balance Check Features

  • Completely FREE - no charges
  • Available 24/7
  • Shows all wallet balances
  • Works even outside calling windows

For Students

Children can check their balances directly at the YelloBooth using their card or serial number, even outside calling windows.

Calling Windows and Communication

Understanding Calling Windows

Calling Restrictions

  • During Windows: Child can call parents, calls charged to Airtime wallet
  • Outside Windows: No calls available, but balance checks and purchases still work
  • Calling windows vary by school - check your registration information

Parent-to-Child Communication

Communication options depend on your school's policy:

YelloBooth Parent App (If Enabled)

  • Download and log in with registered phone number
  • Send text messages to be read at booth
  • Send voice notes for listening at booth

School Policy Variations

  • Some schools allow messages and voice notes with limits
  • Some allow text messages only (no voice notes)
  • Some schools block inbound communications entirely
  • Policies may change each term - check with Liaison Officer

Automatic SMS Notifications

You'll receive automatic SMS alerts for:

  • ⚠️ Low Balance Alert - When balance falls below UGX 5,000
  • ✅ Top-up Confirmation - Money received with new balance
  • 🔒 Security Alert - Card blocked or unblocked

Termly Service Package - UGX 15,000

Purchase Service Package - USSD Screens

Buy Bundles
Select Student:
1. Joseph Koech (+256326811999)
2. Kenjigisa Maureen (+256326818753)
3. Other Student
0. Back
Cancel Send
Student: Joseph Koech (+256326811999)
Select Bundle:
1. Termly Service Package - UGX 15,000
0. Back
Cancel Send
Confirm Purchase:
Student: Joseph Koech
Bundle: Termly Service Package
Amount: UGX 15,000
1. Confirm
2. Cancel
Cancel Send

What's Included

  • Dedicated MTN Number for Life
  • Supervised calling service for whole term
  • All four wallet system access
  • Cashless card and wristband transactions
  • Platform access, maintenance, and monitoring
  • Technical support for parents and school

How to Purchase

Dial *272*80#
Select 1 - Buy Termly Service Package
Confirm with MTN Mobile Money PIN

Complete Fee Structure

Service Amount When
Student Registration + NFC Card/Wristband UGX 10,000 One time only
Card/Wristband Replacement UGX 8,000 Only if lost/damaged
Termly Service Package UGX 15,000 Per term

Security and Card Management

Lost or Damaged Cards

Important: Managed at School Level

Lost or damaged cards are handled by the school, not parents. Your child should report immediately to:

  1. At the Booth: Select lost card option, enter serial number
  2. Liaison Officer: Report to designated school officer

Key Security Features

  • Child not locked out during replacement wait
  • Can use booth with serial number instead of card
  • Daily withdrawal limits still apply
  • Replacement fee (UGX 8,000) deducted from Pocket Money
  • Parents receive SMS notification of replacement

PIN Security

PIN Management

  • Forgotten PIN: Child reports to Liaison Officer
  • Account Locked: After wrong attempts, contact Liaison Officer
  • Reset Process: Temporary PIN provided within 4 hours
  • Security Rule: PIN known only to child, never shared

Account Management

End of Term

All wallet balances carry forward automatically to next term. No money is lost.

Child Leaves School

Dial *272*80# → Select 4 "Agent/Merchants" or contact Liaison Officer. Balance returned to parent's MTN Mobile Money within 30 days.

Troubleshooting & FAQ

Common Questions

Q: Child called but I missed it - can I call back?

No direct callback is possible. You can only send a voice message if your school policy permits.

Q: Sent money but balance didn't update?

Contact support with transaction details via *272*80# → Select 8.

Q: Can I send money to School Fees wallet specifically?

Yes, all fees-related top-ups can be directed to the School Fees wallet.

Q: Balance shows zero after sending money?

Check if termly service package (UGX 15,000) was deducted at term start. Review SMS notifications for details.

Multi-Child Management

Managing Multiple Children

  • All children at same school appear in selection menu
  • Manage all from one parent phone number
  • Each child maintains separate MTN number
  • Individual balance checking for each child

Getting Support

Contact Methods

Primary Support Channel

Dial *272*80# → Select 8 "Contact Support"

Business Hours: Monday to Saturday, 8:00 AM – 6:00 PM

Response Time: Within 4 hours with SMS update

School-Level Issues

For these issues, contact your school's Liaison Officer first:

  • Broken booth equipment
  • Card problems
  • Student account issues
  • PIN resets

The Liaison Officer will escalate to SparkLab if needed, and you'll receive SMS updates.

Service Requirements

  • MTN phone network (any MTN phone)
  • No internet connection required
  • No smartphone needed
  • No app download required
  • Works with basic phones
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